Terms & Conditions

Transactions concluded through this website or by telephone are governed by these terms and conditions.

Who are we?

MEJ and WRL Mount trading as English Cherry

Address:
The Strawberry Farm
Salford Road
Aspley Guise
Bedfordshire
MK17 8HY

Tel: 07751 503556
Email: info@englishcherry.co.uk
Website: www.englishcherry.co.uk
VAT registration number: 885 2184 95

What do we sell?
We sell gift boxes of English cherries grown on our own farm with meticulous care. We pick and pack our cherries on the same day as dispatch so that they reach you in the freshest condition. If you have any concerns regarding the quality of your cherries please do not hesitate to contact us. We pride ourselves on excellent quality control and only send our very best crop out in gift boxes.

Delivery
Please make sure that if you are going to be out on the day that your cherries are to be delivered that you give us instructions as to where to leave the box. It should ideally be in a cool place out of direct sunlight. If we do not receive any instructions we will instruct the courier to leave the parcel in a safe place. Please look out for their calling card!

Our courier service aims to deliver your gift box between 9am – 5pm however it can be as late as 8pm. When your order has been dispatched, we will send you tracking details for your parcel so that you can see its progress. Very occasionally, for reasons beyond our control, a parcel may be delayed by 24 hours. If this happens we will call or email you and let you know. If when the cherries arrive, they are not in perfect condition we will, at our discretion, offer a replacement.

If you are ordering your cherries for a special event it would be prudent to organise delivery for the day before. They keep their freshness for many days in the fridge.

Delivery charges & taxes
All delivery charges and taxes are included in the price.

Cancellation
You can cancel your order 24 hours before dispatch, or if later you can call us to see if the courier has already been booked. If the courier has not been booked yet we will refund you 100% of your order. Refunds may take up to 7 days.

Returns
Due to the nature of cherries being food and perishable goods, we cannot offer returns.

Payments
We accept payments by BACS, PayPal and credit or debit card (via Sage Pay). We do not store any card details on our website. If you select either PayPal or Sage Pay as your payment methods, you will be directed to their secure websites from our Checkout page. When paying by credit or debit card or by PayPal account, we use Sage Pay or PayPal to collect and process transaction information. Their respective security policies can be viewed at the following links:

Sage Pay: http://www.sagepay.com/security_policy
PayPal: https://www.paypal.com/us/webapps/mpp/security/buyer-protection

If you select payment by direct bank transfer, you will receive an email with our account details upon completion of the checkout process on our website.

Disclaimer
To the maximum extent permitted by law, English Cherry accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the incorrect delivery of our products, use of this website or any information contained therein. Users of www.englishcherry.co.uk use the website and its contents at their own risk.

Nothing in these terms and conditions restricts our liability for death or personal injury arising from negligence or fraud.

SSL Protection
All personal information sent from our website to Sage Pay or PayPal is encrypted using SSL (Secure Socket Layer) technology which is verified by a security certificate from Comodo SSL Certificate No: 54605A1F7CD0A5A9ED29F71A5A6F8F47.

Cookies
This site uses cookies that allow us to carry information across pages of the site to avoid you having to re-enter information, maintain a shopping basket and access your customer account.
Full details can be found in our Privacy policy

Links from the Website
Where the website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Data Protection Notice
We only store your details in relation to any order you make on our website or if you subscribe to our seasonal updates. We do not give your details to any third parties and only use your email address to communicate with you about your purchase or to give you occasional seasonal updates. If you wish to unsubscribe from our seasonal updates please click the “unsubscribe” button at the bottom of the email. This website does not store or capture personal information except that which is submitted by the user to purchase goods or subscribe to our seasonal updates. Otherwise our website merely logs the user’s IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognised by the webserver. IP data does not contain any personal information about you and is used only to monitor usage statistics as a basis for future improvements to relevant website processes.

Governing law
These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.